There’s a free UK-wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.
As winter weather is affecting the UK, if you have not already done so this is a good time to consider registering for extra advice and support, including when there could be interruptions to your electricity, gas or water supply.
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas and water networks, to look after customers who have extra communication, access or safety needs. It helps tailor services to support households who need extra help in the event of a power cut, gas or water supply interruption.
Your energy supplier (the company that provides your electricity and gas) and your network operator (the company responsible for the pipes and wires that carry electricity and gas) will both keep a Priority Services Register.
To find out who these organisations are in your area please visit www.thepsr.co.uk and enter your postcode. Your electricity and gas suppliers will be shown; you just need to click the sign up button there to join their PSR. Electricity companies are, where possible, sharing PSR information with water companies, so you can get vital help and support from them too if there’s a break in your water supply.
Please also consider helping others to join the PSR, for example, elderly relatives, friends or neighbours, people with serious medical conditions, or people who may struggle with the internet.